Privacy Policy
Last updated: 27 July 2026.
1. Data we collect
When you order we collect your name, email address, phone number, country, device type and (optionally) your device IMEI or EID. We also store your order history and the status of each eSIM we provision for you.
2. Why we collect it
We use this data to provision your eSIM with the partner carrier, deliver your QR code, provide support, prevent fraud and meet legal or tax obligations.
3. Payments
Card details are handled by our payment provider and never stored on our servers. We only retain the payment status and amount linked to your order.
4. Sharing
We share the minimum data necessary with the carrier partner that issues your eSIM profile. We do not sell personal data, and we do not use it for third-party advertising.
5. Storage and security
Data is stored on encrypted infrastructure with strict access controls. QR code images are kept in private storage and can only be accessed by you and authorised support staff.
6. Retention
Order records are retained for as long as required for accounting and support purposes. You can request deletion of your account and associated data at any time.
7. Your rights
You can access, correct, export or delete your personal data by writing to support@oneunionmobile.com. You may also object to processing or withdraw consent where applicable.
8. Cookies
We use only essential cookies and local storage needed to keep you signed in and to remember your session. No advertising trackers are used.