Terms & Conditions
Last updated: 27 July 2026.
1. About these terms
These terms govern your purchase and use of data eSIM profiles sold by One Union Mobile. By placing an order you confirm that you accept them.
2. What you are buying
Each plan is a one-off mobile profile with a fixed data allowance and validity period, and any calls or texts stated on the plan page. Plans do not renew automatically and we only sell bundles our network partner currently offers.
3. Delivery
eSIM profiles are delivered digitally. After your payment is confirmed, our team provisions the profile with the partner carrier and publishes your QR code to your account dashboard and by email. Most orders complete within minutes; in rare cases carrier processing can take several hours.
4. Device compatibility
It is your responsibility to check that your device is eSIM-capable and carrier-unlocked before purchase. Our compatibility page and support team can help you confirm this.
5. Validity and fair use
Validity starts when the eSIM first connects to a network at your destination. Unused data expires at the end of the validity period and cannot be transferred. Plans are for personal use; permanent roaming, bulk resale and machine-to-machine use are not permitted.
6. Refunds
If your QR code has not been installed, you may request a full refund within 14 days of purchase. Once a profile is installed, the carrier allocation is consumed and the purchase is non-refundable. If a profile fails through our fault or the carrier's, we will replace it or refund you in full.
7. Accounts
You are responsible for keeping your account credentials secure. QR codes are single-use and personal to you; sharing them will invalidate the profile.
8. Liability
We do not control third-party carrier networks and cannot guarantee coverage or speed in any specific location. Our liability for any claim is limited to the amount paid for the affected plan.
9. Contact
Questions about these terms can be sent to support@oneunionmobile.com.